Q: Do you offer a warranty or a guarantee on products?
A: All Products purchased through Dog Carriers and Cages are warranted to be free of manufacturing defects in material and workmanship. We are authorized to sell all the advertised products on our website; therefore, the manufacturer will stand behind any warranty that they provide. All advertised merchandise offered on our website is brand new and in the factory sealed package. All warranties are the responsibility of the manufacturer. All issues, claims, and questions concerning product warranty should be directed to the manufacturer.
Q: How will the product be shipped and what is the shipping rate?
A: Your product will be shipped via UPS Ground within 48 hours after your order is received. You are charged exact UPS Ground shipping charges. (Click Here) for complete shipping policy information.
Q: What is your return policy?
A: We offer a 30 day satisfaction guaranteed program. Please (Click Here) for complete return policy information.
Q: What forms of payment do you accept?
A: We accept major credit cards including Visa, Master Card, American Express, and Discover through PayPal. PayPal uses secure server software that encrypts your information thus preventing others from viewing your information.
Q: Is my credit card information safe and secure when ordering on Dogcarriersandcages.com?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your information.
Q: Do I have to pay sales tax on my purchase?
A: You will be required to pay sales tax if you reside in the state of Pennsylvania at a rate of 6% applied to both your purchase and shipping and handling charges per state requirements.
Q: What is your privacy policy?
Q: What if my product arrives damaged?
A: (Click Here) to view are damage policy (under return policy).
Q: How can I contact customer service?
